Direct VRD technology purchases
When direct checkout opens, technology purchases will include a voluntary 14-day no-quibbles refund guarantee. You may request a full refund within 14 calendar days after purchase without giving a reason. When refunded, the related licence, account and paid features will be deactivated.
The guarantee is intended to apply even if you have logged in or connected an account, provided the request is made honestly and the product has not been materially abused, resold or used as part of repeated refund activity. It is additional to, and does not replace, statutory consumer rights.
How to request a refund
Email hello@virtualriskdesk.com within the 14-day period using the address associated with the purchase. Include the order reference. Approved refunds are returned to the original payment method; payment-provider processing times may apply.
MQL5 and other marketplace purchases
Purchases made through MQL5 are processed by MQL5 and governed by MQL5’s current Market terms, activation rules and refund process. We cannot issue a direct refund for money collected by MQL5. Requests must be made through the relevant marketplace account or support channel.
Done-for-you deployment services
You may cancel for a full refund before work begins. If you are a UK consumer and ask us to begin during the statutory 14-day cancellation period, checkout will ask you expressly to request early performance and acknowledge the consequences of completion.
If you cancel after requested work has begun but before it is complete, we may deduct a proportionate amount for work supplied up to cancellation and disclosed non-recoverable costs. If the service is fully performed during the cancellation period after your express request and acknowledgement, the statutory cancellation right may end. This does not affect remedies where a service was not delivered with reasonable care and skill or other rights that cannot lawfully be excluded.
Bundles
Where technology and deployment are purchased together, the technology and service components are treated separately. The 14-day direct technology guarantee can still apply while the service portion is assessed according to the work completed.
Renewals and subscriptions
If optional recurring services are introduced, the checkout will state the price and renewal frequency. You may stop future renewals through the account or by contacting us. Any statutory renewal cooling-off rights will apply.
Cancellation form
You may cancel by emailing hello@virtualriskdesk.com with: your name, order reference, product or service, order date, and a clear statement that you wish to cancel. A reason is not required.
Chargebacks and complaints
Please contact us first so we can investigate promptly. Nothing in this policy restricts your right to raise a card dispute, use an applicable alternative-dispute process or exercise statutory consumer remedies.